Keller Mortgage
Keller Mortgage Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Keller Mortgage has a 2.1 star rating from 9 customer reviews, with 78% unfavorable and 22% positive; consumers are mostly dissatisfied and report high price levels and reliability concerns.
Positive Feedback
Some Keller Mortgage reviews note real savings, occasional fast FHA closings, and individual loan officers who delivered good service and reduced closing costs for select clients.
Negative Feedback / Risk Areas
- Keller Mortgage customer complaints highlight use of outdated comps and possible biased appraisal procedures.
- Frequent delays, document re-requests, and loan fallouts causing missed closings.
- Poor customer service and billing responsiveness, and reports of misleading rates/fees disclosed late.
Key Takeaways for Future Customers
- Confirm comparable appraisals and scrutinize advertised rates versus final costs.
- Anticipate a potentially slow, document-heavy process and verify escrow/closing reserves.
- Have a backup lender ready and insist on clear billing and customer service contacts.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Keller Mortgage has a 2.1 star rating from 9 customer reviews, with 78% unfavorable and 22% positive; consumers are mostly dissatisfied and report high price levels and reliability concerns.
Positive Feedback
Some Keller Mortgage reviews note real savings, occasional fast FHA closings, and individual loan officers who delivered good service and reduced closing costs for select clients.
Negative Feedback / Risk Areas
- Keller Mortgage customer complaints highlight use of outdated comps and possible biased appraisal procedures.
- Frequent delays, document re-requests, and loan fallouts causing missed closings.
- Poor customer service and billing responsiveness, and reports of misleading rates/fees disclosed late.
Key Takeaways for Future Customers
- Confirm comparable appraisals and scrutinize advertised rates versus final costs.
- Anticipate a potentially slow, document-heavy process and verify escrow/closing reserves.
- Have a backup lender ready and insist on clear billing and customer service contacts.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Frederick, Maryland
Did Keller mortgage give unfair advantage to a KW Buyer?
Keller mortgage used comps that were 6+ months and 12+ months old and refused to consider other comps within one mile, thus eliminating the appreciation in value that has occurred in the area.
- Unethical appraisal procedure
Preferred solution: Let the company propose a solution
User's recommendation: I will advise my clients of my experience with Keller Mortgage
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad Service
Unqualified or unethical not sure which used comps from 6+ months and 1+ year. Refused to consider appreciation occurring in the area. Was it to give the advantage to the KW Buyer client?
- Unethical appraisal procedure
User's recommendation: In a multiple offer situation, I will advise my clients of my experience with Keller Mortgage.
Tyler, Minnesota
Loan Fallout
Customer rep was nice. Do not use this company, especially because Keller Williams Realty recommends them.
They may promise to save you some closing cost, but it is not worth it.
They may do better with an existing house, but if you are building and there is need to reserve money in the escrow company to take care of some small items after the close they will not do it and your mortgage could be put on hold. Makes Wells Fargo look good
User's recommendation: RUN
Prevent people from making the worst mistake by using this company.
Longest loan process I've ever been through. I own 2 homes with over 500k in equity.
Our cars are paid off. No credit card debt. I was purchasing another home that I intended to move in to. I was applying using a va loan.
I had recently sold a small plot of land so I had 80k in the bank.
The banker told me I could not use that money. Why? good question, I had the receipt and closing from that sale as well as some money my wife's mother sent her to buy the house.
He had me take out a loan from my 403b of 50k but I had to pay that back in 5 years.
Due to that 50k loan my debt to income ratio was too high so I didn't qualify for that loan. I had to pay fees for taking out that loan plus when I put it back in I had to pay $98 interest.
This company is a mess.
I jumped on the computer and applied to Rocket Mortgage.
They told me they would of never told me to take out a loan from my 403b and needless to say I will be closing on 1/18/2021.
It was so frustrating dealing with Keller Williams Mortgage.
I know there is a lot of paperwork when applying for a mortgage but Keller Williams Mortgage is over the top.
Remember one thing. If you get a good rate at one place but they suck, you can always take that contract to another lender and they will honor it.
Preferred solution: I don't need a thing from Keller Williams. I will post on every website to warn people not to go to them.
User's recommendation: Do yourself a favor avoid Keller Williams Mortgage. Save yourself a headache.
Even a KW Realtor Finds Keller Mortgage Misleading
I'm a Keller Williams real estate agent and can't stand the incompetence I've experienced with Keller Mortgage. They draw buyers in with a low/no closing cost hook and then compensate with a higher interest rate.
I can't believe that the CFPB still lets bankers get away with those types of ads. It should be a Truth-in-Lending violation.
The Keller Mortgage ad says "Save Thousands on Your Home Loan." If a mortgage lasts 30 years, your premium rate is costing you thousands.
Do yourself a favor:
Ask your agent or FB friends for a recommendation to a reputable mortgage company and don't gobble up internet rate box ads
Nattan Duttun is a liar
Nathan Dutton was my senior loan officer I was nervous about buying a condo for the first time because I heard about assessments Nathan Dutton assured me that they would go over the homeowners associations financials and if there were any litigation going on or not a healthy homeowners association Reserve they would not approve the loan I trusted him I ended up buying the condo and finding out there are four lawsuits going on right now over $75,000 in legal fees and I'm getting ready to get my first assessment he needs to be fired he is a con man
- Seemed good at first
Preferred solution: Let the company propose a solution
While I understand any borrowers anger at this situation because of the appearance of deception, as someone who rarely defends LO's, in this instance it is worth pointing out that I'm certain he didn't lie outright. The LO is not an Underwriter.
They have faith their UW, condo teams, and compliance departments will see any issues like this and communicate them to him for him to advise you. He couldn't tell you what he didnt know. The blame doesn't only lie with the lender. Home buyers are undertaking the largest investment risk of their life with home purchases.
Its the consumers job not to just trust others fully..
due-dilligence is owed by all parties, especially the person buying the home in order to protect themselves. I'm very sorry for your strife.
Replying to
Birmingham, Alabama
Fool me once, shame on you...fool me twice
I posted a couple months ago about how KM screwed up a loan with denial notice just a week before closing. They also delayed the transfer of information causing the sale to be lost.
Now, an hour before closing, Keller Mortgage messed up the loan, stating that my buyer has to pay an extra $2,050 at closing.
My buyer is on disability. She doesn't have $2k just laying around!!
This is the face of a Keller Mortgage Closing.
What happened sounds terrible but I expect no more out of Keller mortgage a very bad company to do business with I doubt with Nathan Dutton and he was horrible
Misleading
They quote low rates and fees and in the end they numbers are much different. They dont tell you until the end.
Nightmare process.
Go with another company. Any company but this one.
- Seemed good at first
Preferred solution: Full refund
I agree with everything you said do not do business with Keller mortgage terrible company
Worst mortgage experience EVER!!
Kathy lured me in the first few days by responding every second I asked a question. After my offer was accepted and we were on the clock, Kathy and the “underwriter” have NO clue how to get their *** together.
Told me we would close early.
I’ve got one week left before a full 45 days and I don’t have final numbers and nobody knows where they are!!! STAY AWAY!!
- Anything mortgage related
I had Nathan Dutton and he was horrible he said he would do this and do that and protect me and he didn't he cost me thousands of dollars
I and my buyer totally satisfied
So I don't get why this page is called pissed consumer. I am a Realtor in Florida and I just closed a deal and my client got almost $6000 reduction in his closing cost plus Keller Mortgage closed an FHA in 3 weeks....
BOOM! so may be you need to try with Troy Rakes, he was my Officer and I will work with him from now on if Keller Mortgage is the option for other buyers.
thank you ,,,, presently buying
Great company
Keller Mortgage saves us a TON of money. I’m so glad my agent recommended them.
I got a $1000 credit at closing and saved over $4500 compared to Lending Tree offers. The underwriting process was a breeze.
- Savings
Pearland, Texas
Stick to Real Estate
Mortgage lending is no joke but this company is laughing all the way to the bank. This is an amateur company with amateur employees that have no clue what they are doing.
They really should stick to what they know best ... Real Estate.
They are the worst because they only get paid $1000 per loan. The fees are misleading and underestimated on purpose. This company will either change or fail.
Non existent customer service
I am a new customer to Keller Mortgage and I have had a couple billing questions and I called the customer service number. I rarely got a person to talk to and had to leave a message.
No one responded to my message. When someone finally answered the customer service line a mortgage broker answered and was less than helpful. His only answer was to tell me to send an email to firstpayments@***.com. Why isn't there someone in billing I can speak to directly?
Why do I have to email them and hope someone gets back to me when they don't return phone calls.
Why are brokers answering customer lines? Bad customer service all around.
- Overall customer service
I’m having the same problem right now everyone I talk to all say “ I have no control over that department but theirs a email at the bottom of you bill you can send your question too “
A joke
This company is an absolute joke. Was told they close fast, wow, that’s far from the case.
I started my application and was told I couldn’t move forward until I had current tax returns because I had to go through an underwriter to be “pre approved”. That’s fine. I waited a few days and sent them my tax returns. A few days later I get a letter of pre approval and that since I already went through an underwriter I was 100% good to go.
It’s been 6 weeks and I’m still sending them documents over and over. Also I have asked for a final check list twice and fulfilled both check lists, only to be asked for more documents.
I am backing out of the deal and looking for a better mortgage company. I hate Keller Mortgage with all my heart.
I had the same experience. Loan preapproved, documents sent, I’m feeling good.
As closing date approaches, suddenly they need the same documents and more. Since I was moving for work, and didn’t have any pay stubs for the new job I all of a sudden needed proof of >$10,000 in liquid assets in addition to closing costs.
The first time this was mentioned was a week before closing. Why wasn’t this brought up during what seems to be a standard “radio silence” time between my preapproval and closing date.
Supposed to close in 4 days
We are scheduled to close in 4 days. We find out today Keller Williams has not even begun the paperwork.
They said they would try to rush to get it done by the end of the month.
Meantime, we had notified the post office of change of address, contacted utilities and notified our landlord. Never again.
Don't even consider this company if you're looking for a home mortgage!
Our experience with this company started a month ago when we put a contract on a home in Pinetop, AZ. After signing the offer and contract, our realtor, who is with Keller Williams, mentioned that KW had their own mortgage company, and because I was extremely happy with the realtor, we said sure, we'll try Keller Mortgage if they're competitive.
They seemed to be competitive but from the start we knew they were going to be hard to deal with. First, the loan officer, Needra Gandy, was either very new to her job or completely incompetent for the position. Then after uploading all documents requested multiple times, I told the loan officer their service to detail was bad and maybe we should try someone else, she said that this was normal that they kept asking because they weren't reviewing the uploads and removing what was received and remind them. Well they continued to ask for things we had downloaded and two weeks before we were to close asked me for our 2018 tax return that my CPA said wouldn't be ready until late March.
They wanted to make sure that since I was now self employed that I had been in business for two years. However, they had accepted my 2017 & 2018 P & L statements, all my 201* 199's and copies of my quarterly federal and state checks from 2018 nosiness. Finally yesterday, we were told by Needra that the underwriter would not approve without 2018 tax returns, and since it's too late to start another lender we have decided to pay cash.
This has been the worse experience I've ever had trying to get a home mortgage and my credit score is between 805 and 828. Oh well, Keller Mortgage just lost out on my business for ever.
- How obviously inexperienced loan officer handled our application
I had a similar experience. I just started sending their emails strait to junk mail after contacting my loan officer several times and letting her know the documents were uploaded.
Even after confirming that my partner was not on the loan they continued to ask for her tax returns from before we were married.
This makes no sense. They need to get their act together.
Brands Related to Keller Mortgage
Keller Williams Realty
“it's illegal in SC not to disclose any known property damage or anomalies prior to the sale of a home....“
Keller Williams Paint Cre...
“I listed my house with Jeff Todd who has a buddy of his jack Johnson buy for 29 k but land contract 50%...“
KW Commercial
“KW Commercial's commitment to excellence has been proven time and time again by the results that our...“
The Shawn Lepp Group
Companies Similar to Keller Mortgage
Elend
“After 3 months of my loan full approval notice, payment of appraisal fees returned, and was notified my...“
Sebonic Financial
“Horrible Horrible Horrible. Read the bad reviews about Sebonic (aka Cardinal) Financial and BELIEVE IT....“
ConsumerDirect Mortgage
“Waited over 2 months for a decision. They wanted documents after documents. I have good credit and have...“
Assent Mortgage
“Back in December of 2016 I started a mortgage with Assent. Just before the end of the year I had sent in...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Keller Mortgage provides an amazing service. I have been a loan officer for 17 years.
I decided to be part of this in the beginning. Our rates are not boosted up!!! Consumers, do not focus on cash out of pocket. On a purchase loan, it's lender fees and interest rate vs.
lender fee and interest rate. The other sections on a loan estimate outside of section B which are always very close, will be the same at/on your closing disclosure. The title company fees are set by the title company you choose with your realtor. The government recording fees are set by where you buy your home.
Prepaid's and Escrows are set up by federal banking rules. Do NOT be misled by greedy realtors who steer you to "their" guy. Their guy makes enough to sponsor their broker opens, open houses, pay for their direct mail pieces and sponsor their kids baseball team. We as loan officers do not see much compensation on a loan.
Gary Keller built an amazing company built to serve his realtors and their clients. Close on time, provide great service thru constant communication via our system. We are priced super thin and our rates can be bragged about and I haven't actually been beaten. I have realtors who take our LE's and have "their" person match or beat us.
Then the client send us their LE's. We see underestimated escrows, prepaid's and the best is what they disclose on the title side. Smoke and mirrors. Bank Fees and Rate...that's all you compare.
You will see you provide an incredible service to Keller Williams clients. I am honored to be part of the fastest growing mortgage company in history.
This is correctly broke down. I currently work as a closer for Keller Mortgage for the past 2 years.
I have never seen a company that works harder for their buyers.
I know because I’m actually behind the scene involved in the process. This lender offers the best deal in the business!
Stop criticizing other mortgages and realtors, it’s not ethical Just talk about your positives and why they should choose you as a mortgage company but don’t put down others, it’s not professional at all
Same comment as below Do not criticize other mortgages And other realtors Just talk about how great you are and that’s enough , I found it very low when others put others down for no reason. It’s not ethical at all!
I think Keller mortgage with the work company I've ever done business with and that Nathan Dutton was a liar he calls me thousands I'll spend the rest of my life making sure anyone I know never does business with Keller mortgage